Refund policy

The short version

If something is wrong with your order — damaged in transit, wrong item, or the oil is not as described — tell us within 14 days of delivery and we will replace it or refund you in full, whichever you prefer.

How to make a claim

• Email [email protected] with your order number.
• For damage, include a photo of the box and bottle.
• We reply within one business day with the resolution.

Refund timing

Approved refunds are issued to your original payment method through Stripe. Depending on your bank, the money appears within 5–10 business days.

Change of mind

Unopened bottles can be returned within 14 days of delivery under EU distance-selling rules. Return shipping for change-of-mind returns is paid by the customer; the product price is refunded in full once the bottles arrive back intact.